A custom repair tracker for fashion and accessories brands handling warranty repairs — and for bag spas and leather care workshops running full repair operations. One system tracks every job from intake to completion. Pay once, own the source code, no monthly fees.
Fashion brands and repair workshops handling repairs typically run on a mix of email, spreadsheets, and memory. It works at low volume. It breaks at every other.
A customer emails about a broken zipper. The thread goes to whoever picks it up. Updates live in someone's inbox. When that person is out, nobody knows the status.
The repair status in the spreadsheet is from last Tuesday. The bag has moved between two workshops since. Nobody updated the cell. Customer calls — you have no answer.
The customer who sent in a bag four weeks ago hasn't heard anything. They send a chase email. Your team scrambles to find the status. Trust gets eroded with every silent week.
You want to know: how many repairs this quarter? Average turnaround? Most common issue? The data is technically there — spread across three spreadsheets, two inboxes, and a notebook.
Built to handle real repair operations — not adapted from generic ticket software. Every feature exists because it solves a problem we've watched fashion brands and bag spas deal with for years.
Customer details, item details, photos, and notes captured at intake. Every job has a status that's visible to your whole team in real time.
Assign repairs to specific workshops, technicians, or stages. Track which jobs are stuck where. Reassign in one click when priorities shift.
Set expected turnaround times per repair type. The tracker flags overdue jobs automatically — before the customer chases you.
Each repair gets a unique link the customer can check any time — no login required. No more "any update on my bag?" emails.
Automatic emails when status changes — received, in workshop, ready, completed. Customers feel informed. Your team stops fielding chase messages.
Built-in reports on volume, turnaround, repair types, revenue. Invoice generation built in. Activity log per job for full traceability.
We built the repair tracker first for a fashion brand handling warranty repairs, then refined it with a bag spa running a dedicated repair workshop. The underlying workflow is the same; the configuration is yours.
A customer bought a bag 14 months ago. The zipper failed. They email your customer service. Your team logs the repair, sends the customer the shipping label, and the bag enters the workshop queue. The customer sees status updates without chasing. Your team stops drowning in repair emails.
Customers drop off bags directly. Each repair has a price, a technician assigned, and a turnaround estimate. Some jobs go through three stages (cleaning, restoration, finishing). You need to know which workshop has which bag, how long each has been there, and what to invoice when it's done.
No subscriptions. No per-user fees. No automatic price increases. You get the full source code on final payment.
Tell us how your repair workflow runs today. We'll tell you if we can fix it — and how fast. Quote within 48 hours.