CONCEPT DEMOGeneric demo by Beachdog Solutions — showing how a custom repair management app looks on your brand's domain.
beachdogsolutions.com
YOUR BRANDyourbrand.com/repairs
🇪🇺 EU
Lifetime Guarantee · Since 2010
Your bag deserves a second life.
We made it to last. When the years catch up — a loose stitch, a tired strap, a missing hook — we'll help you fix it. Because the way we handle your bag after the sale is part of what we sell.
Send us photos. We'll tell you whether it's a quick DIY fix, a local repair we'll cover, or a trip to our studio.
Free triage
We'll tell you what's needed
Three paths
DIY / Local / Mail-in
Response
Within 2 days
01 · Your bag02 · Confirm03 · We'll be in touch
Tell us what's wrong.
Don't worry about choosing a repair path — once we see the photos, our team will recommend the best option for your bag.
↓ What customers see after submitting ↓
✓
Your repair is on its way to us.
Repair ID: RPR-00285
Thanks for trusting us with your bag. Our repair team will review the photos and respond within 2 working days with the best path forward.
01
We review
Our repair team looks at your photos and decides whether it's a DIY fix, local repair, or mail-in job.
02
We get in touch
You'll receive an email with the recommended path, next steps, and any costs (free under Lifetime Guarantee where applicable).
03
We fix it
Track the repair in your member account, message the team, and watch your bag get its second life.
Concept design by Beachdog Solutions — a generic demo showing how a custom repair management app looks on your brand's domain. · beachdogsolutions.com
YOUR BRANDMember account · my-account
My account / Repairs / RPR-00284
Lotte van Dijk
LD
RPR-00284 · OPENED 12 MAY 2026
Your tote bag is being looked after.
Broken dog hook on strap · Submitted with 4 photos · Repair team assigned
Assigned path
Local repair
A trusted local saddler near you handles the fix. We send the hardware. You pay them, we reimburse you.
⬢ Lifetime guarantee — covered
Where your repair is right now.
Received
12 May
Assessed
13 May
Local path approved
13 May
Hardware shipped
14 May · today
Receipt uploaded
—
Reimbursed
—
Next step · Your turn soon
We've sent the dog hook to your address. Watch for a small envelope from us.
Once it arrives, take it (with your bag) to the local saddler we recommended. They'll fit the hook in about 20 minutes. Pay them, snap a photo of the receipt, and upload it here — we'll reimburse you within 5 working days.
Carrier
PostNL · NL → NL
Tracking
3SKABA0349211
Recommended saddler
Van Os Leerwaren, Utrecht
The conversation
Direct line to your repair specialist
LD
You12 May · 09:14
Hi! The dog hook snapped this weekend — It's two years old, used daily. Photos attached. Crossing fingers it's a quick fix.
SK
Lena — Repair Specialist13 May · 11:02
Hi Lotte — easy fix, fully covered under the Lifetime Guarantee. The clean break tells us it's a hardware issue, not wear. We'd recommend the local-repair path so you don't have to ship the bag. Van Os in Utrecht is excellent and 12 minutes from your postcode. Sound good?
LD
You13 May · 14:38
Perfect, yes please. I know Van Os, I've been there before.
SK
Lena — Repair Specialist14 May · 08:50
Brilliant. The replacement dog hook is in the post (tracking above). Bring the bag to Van Os any day this week, pay them, then upload the receipt here. We usually reimburse within 5 working days. ❀
Repair details
What we have on file
Bag
Tote · Black · purchased 2024
Issue
Broken dog hook on shoulder strap
Coverage
Lifetime Guarantee — no cost to you
Specialist
Lena K. · Repair Studio
Estimated done
21 May 2026
Your photos
Care guides for your bag
While you wait, give your bag some love
L
Conditioning camel leather
4 MIN READ · NEXT MONTH
⌗
Fitting a dog hook yourself
VIDEO · 6 MIN
✦
Storing your bag for winter
3 MIN READ
Concept design by Beachdog Solutions — a generic demo showing how a custom repair management app looks on your brand's domain. · beachdogsolutions.com
Repair studio · today
Active repairs
24
↑ 3 from last week
Awaiting triage
7
Avg response · 1.4 days
Pending reimbursements
€340
Across 6 customers
Saved from landfill · May
17 bags
≈ 8.2 kg leather kept in use
Live workflow
All three tracks · drag to move between lanes
In triage
3
RPR-00287
Awaiting assignment
Ingrid Holm · Oslo
Tote · Cream
"The magnet stopped holding the flap shut last week."
Magnet replacement complete · shipped back PostNL 14 May.
DELIVERY TODAY⬢ LIFETIME
Reimbursement queue
€340 pending this month
Repair
Customer
Saddler
Amount
Status
RPR-00284
Lotte van Dijk
Van Os, Utrecht
—
Awaiting receipt
RPR-00279
Sophie Müller
Kleinleder, Berlin
€38.00
Approved · ready to pay
RPR-00276
Anke Becker
Lederhaus, Hamburg
€55.00
Receipt under review
RPR-00272
Femke Bakker
De Stikkerij, Den Haag
€42.00
Approved · ready to pay
RPR-00269
Caroline Beck
Atelier Cuir, Brussels
€68.00
Receipt under review
Repair impact
May 2026
Bags repaired
17
Leather kept in use
8.2 KG
Local saddlers paid
€612
DIY kits sent
9
DATA FOR THE 2030 VISION IMPACT REPORT
Concept design by Beachdog Solutions — a generic demo showing how a custom repair management app looks on your brand's domain. · beachdogsolutions.com
How a repair moves through the system
Three paths. One workflow.
Every repair starts the same way — a customer submits photos. Your team decides the right path during triage. Each path has its own logic, status flow, and customer touchpoints — but they share a single ticket model so nothing falls through the cracks.
01 — Entry point
Customer submits repair request
02 — Staff decision
Triage
Your repair specialist reviews photos and assigns one of three paths. Customers never see this choice — they just hear back with the recommendation.
DIY
For minor fixes · 12% of repairs
01
DIY recommended
Customer is offered a guide, materials, or both.
02
Materials shipped (optional)
Hardware, thread, conditioner — sent free, tracked in inventory.
03
Customer fixes at home
Guided by a video or written tutorial linked in the portal.